Refund policy

Refund Policy - Hassle-Free Returns for Your Peace of Mind

At Virtual Shopper Ltd, we believe in making returns simple and stress-free. Please take a moment to review our comprehensive refund policy:

30-Day Return Window:

  • You have a generous 30 days from the date of receiving your item to request a return.

Eligibility Criteria: To initiate a return, ensure your item meets the following criteria:

  • Unworn or unused.
  • With tags intact.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Initiating a Return:

  • Contact us at infovshopper@gmail.com to kickstart your return process.
  • Returns should be mailed to: [15 Gibson Street, Wrexham, LL137TS].
  • Upon acceptance of your return, we will provide a return shipping label and detailed instructions.

Damages and Issues:

  • Inspect your order upon receipt.
  • Notify us immediately if you receive a defective, damaged, or incorrect item.
  • We will promptly assess the issue and make it right.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. Unfortunately, sale items and gift cards are also non-returnable.

Exchanges:

  • For a swift exchange, return the original item.
  • Once the return is approved, make a separate purchase for the desired item.

European Union 14-Day Cooling Off Period:

  • Customers within the European Union enjoy a 14-day cooling-off period.
  • You have the right to cancel or return your order within 14 days, no questions asked.

Refund Process:

  • Upon receiving and inspecting your return, we will notify you of the approval status.
  • If approved, expect an automatic refund to your original payment method within 10 business days.
  • Keep in mind that your bank or credit card company may take additional time to process and post the refund.

Need Assistance? If more than 15 business days have elapsed since your return approval, or if you have any queries, contact us at infovshopper@gmail.com.

Thank you for choosing Virtual Shopper Ltd - Where Returns are as Easy as 1-2-3!