Shipping policy
At Virtual Shopper Ltd, we are committed to ensuring a smooth and transparent shopping experience for our valued customers. Our shipping policy is designed to provide clarity and convenience. Please take a moment to review the details below:
Order Processing Times:
- All orders are processed within 1 to 2 business days (excluding weekends and holidays) after the confirmation of your order. A notification will be sent to you once your order has been shipped.
- Early notification will be provided for potential delays due to a high volume of orders or unforeseen postal service challenges beyond our control.
Domestic Shipping Rates and Estimates:
- For calculated shipping rates, charges will be displayed at checkout.
- Exciting news for our UK customers - enjoy free delivery service with absolutely no charges!
Estimated Delivery Time:
- 1 to 2 business days: 90% of our orders are delivered the next day.
- 2 to 5 business days: For the remaining 10% of orders.
International Shipping:
- Currently, we do not offer international shipping. However, stay tuned - international services will soon be available!
Order Status:
- Upon shipping, an email notification will be sent to you, complete with a tracking number for your convenience.
- Kindly allow 48 hours for the tracking information to become available.
- If you encounter any issues or have not received your order within 3 days of the shipping confirmation, please reach out to us at infovshopper@gmail.com, providing your name and order number.
Refunds, Returns, and Exchanges:
- We gladly accept returns within 30 days after delivery for unused items in their original condition.
- For damaged items, contact us at infovshopper@gmail.com with your order number and a photo of the item’s condition, and we will address it on a case-by-case basis.
For any further inquiries or assistance, feel free to contact us at infovshopper@gmail.com.
Thank you for choosing Virtual Shopper Ltd - Your Ultimate Destination for E-Commerce Excellence!